Refund Policy

1. General Provisions
This Refund Policy is designed to outline the procedures and conditions for refunds in the event that customers are not satisfied with the services provided. The policy sets out clear rules and procedures that apply to refund requests.

2. Responsibility
Competent Protection is committed to providing high quality service and complying with all applicable investment laws and regulations.

3. Refund terms
3.1. Unintentional transactions: In the event of unintentional transactions or technical failures that may lead to the loss of funds, the company undertakes to return the lost funds in full.

3.2. Cancellation of operations: The client has the right to cancel an operation within a certain time interval from the moment it was completed. Refunds are made according to established conditions and fees.

3.3. Unsatisfactory quality of services: If the client is not satisfied with the quality of the services provided, the company considers the request for a refund on an individual basis and makes a decision in accordance with internal procedures.

3.4. Prohibited transactions: Refunds will not be issued if the transaction was associated with illegal activities or violation of company policy.

4. Refund procedure
4.1. Submitting a request: The customer submits a request for a refund by contacting support through the provided contact details.

4.2. Review of the request: A request for a refund will be reviewed by the company as soon as possible, usually within two business weeks.

4.3. Decision making: After reviewing the request, the company makes a decision on a refund or explains the reasons for the refusal.

4.4. Payment of funds: In case of a positive decision, the company pays funds to the client’s account as soon as possible.

5. Final provisions
This Refund Policy forms an integral part of the general terms and conditions of use of the investment platform. The company reserves the right to change the policy without prior notice, however, changes will be published on the company's official website.